(Project based) Sales Coach

Key Responsibilities:

• Develop and Deliver Training Programs:
  • Create and deliver comprehensive training programs tailored to the needs of offshore SDRs, addressing cold calling techniques, communication skills, objection handling, and language improvement.
  • Conduct training sessions, workshops, and one-on-one coaching to enhance the performance of the offshore SDR team.
• Language Improvement:
  • Identify language barriers and difficulties specific to offshore SDRs.
  • Implement strategies to improve English language proficiency, accent reduction, and effective communication.
• Cold Calling Strategies:
  • Teach effective cold calling techniques, including script development, rapport building, and objection handling, specific to the US and Canadian markets.
  • Provide insights on cultural nuances, market trends, and customer behavior in the target regions.
• Monitor and Assess Performance:
  • Regularly assess the performance of offshore SDRs through call monitoring, role-playing exercises, and real-time feedback.
  • Identify areas for improvement and develop action plans to address individual and team challenges.
• Provide Ongoing Support:
  • Offer continuous support and mentorship to offshore SDRs, helping them develop their skills and confidence.
  • Stay updated with industry best practices and adapt training materials accordingly.
• Reporting and Data Analysis:
  • Analyze call data, performance metrics, and KPIs to evaluate the effectiveness of training programs.
  • Generate reports and provide insights to enhance the SDR team's results.

Requirements:

• Proven experience as a Sales Coach/Call Center Trainer, preferably with a focus on sales development, business development, and cold calling
• Excellent communication skills and fluency in English.
• Strong understanding of the US and Canadian markets, including cultural nuances
• Knowledge of sales strategies and techniques, objection handling, and call scripting.
• Experience in accent reduction and language improvement for non-native English speakers.
• Ability to motivate and inspire offshore SDRs to excel in their roles
• Willing to work the Philippines night shift for full overlap with the team
• Ammendable to working a hyrbid set-up based in our Cebu Office