Customer Service Representative
Required Skills
Additional Skills
Job Description
We're looking for a Customer Service Representative with at least 5 years BPO experience.
Permanent Work From Home Setup with nightshift schedule during training and dayshift schedule afterwards.
100% Non Voice Account.
Qualifications
RESPONSIBILITIES:
- Responding to User Inquiries through Zendesk: Addressing questions, concerns, and issues with their KSL account. Providing accurate and timely information to help customers resolve their problems.
- Problem Resolution: Diagnosing and troubleshooting customer issues, guiding them through solutions, and assisting with technical issues or product/service-related challenges.
- Handling Complaints: Dealing with customer complaints and negative feedback professionally and empathetically, working towards finding solutions and ensuring customer satisfaction.
- Multitasking: Managing multiple customer inquiries simultaneously and working on listing moderation.
QUALITIES AND SKILLS:
1. Effective Communication
2. Empathy
3. Problem-Solving
4. Adaptability
5. Positive Attitude
Benefits
A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.
SSS, HDMF/Pag-IBIG fund, 13th month pay, and highly competitive pay, along with all other mandated benefits
Annual salary increase based on your performance.
Medical and Life Insurance package on your 2nd month, plus 2 dependents.
Monthly utility stipend to cover utility costs for those working from home.
Leave credits you can enjoy for vacation and travels with family, because we believe that work-life balance matters!
Additional pay (following Government mandates) for those working the night shift.
Access to online training sites such as Udemy, Pluralsight, and other resources.
Work with fellow team members from diverse locations, right from the comfort of your home.
Work-from-home set up available. Machine will be provided.
Company events and parties, and of course seasonal events such as Valentines, Halloween and more!
Anticipate a regularization increase on your 6th month.
We offer salary loans with 0% interest, payable in 2 months.
Receive an additional allowance in times of economic hardship.
Access to social media sites like Facebook, YouTube, Instagram, etc.
Wear your most comfortable and lazy OOTD every last shift of the week.
Fully stocked pantry, unlimited coffee, and a break room with billiards, X-Box, and cable TV.